Shipping policy

At Jumax Store, we are committed to delivering quality solar equipment and power tools promptly and reliably. Please review our shipping guidelines below.

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🚚 Order Processing Time

• All orders are processed within 1 to 2 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

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💵 Payment Methods

We offer flexible payment options for your convenience:

• Cash on Delivery (COD): Available for most locations within Kenya.
• Prepayment: Customers may also choose to pay via M-Pesa, bank transfer, or card before delivery.

Our team will confirm your preferred payment method when you place your order.

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📦 Delivery Across Kenya

• We ship to all major towns and cities across Kenya using trusted courier and delivery services.
• Delivery times vary by location but generally take 1–4 business days after dispatch.
• Shipping fees are communicated clearly at the time of order confirmation.

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🏬 Pickup Option (Nairobi)

Prefer to pick up your order? Visit us at:

Jumax Store
Kamae Road, County Park, Shop No.13
Nairobi, 00100, Kenya

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❗ Important Information

• Please ensure your delivery address and contact information are accurate.
• We are not responsible for delays or failed deliveries due to incorrect details.
• For Cash on Delivery orders, ensure the full amount is available at the time of delivery.

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📞 Need Help?

For questions about shipping, delivery, or order status, contact us:

📧 Email: support@jumaxkenya.com
📞 Phone: +254 710 610612

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Thank you for choosing Jumax Store — Powering Homes & Businesses Across Kenya.